Launch sale: 40% off every set until December 31 · Free tracked shipping
Shop policies
Everything about getting your prints to you, and what happens if something goes wrong.
Where we ship
We ship to the United States, Canada, the United Kingdom and Europe. Shipping is free and every order is tracked.
We don't ship to Asia, South America, Africa or Oceania at the moment.
How long it takes
Every order starts with a design preview, which we email within 12 to 24 hours of your order. Production starts once you approve it.
| Production | After approval |
|---|---|
| Unframed poster | 1 to 3 business days |
| Framed print | 3 to 5 business days |
| Canvas | 3 to 5 business days |
| Delivery | After it ships |
|---|---|
| United States | 4 to 7 business days |
| Canada | 5 to 10 business days |
| United Kingdom | 4 to 6 business days |
| Europe | 4 to 6 business days |
We email you the tracking number when your order ships. Our carriers are FedEx, UPS, DHL and DPD. Around the holidays production and shipping can take a little longer.
Packaging
Depending on size and style, your order comes in a reinforced envelope with bubble wrap, a sturdy cardboard tube, or a reinforced box with bubble wrap.
Import duties and taxes
Any customs duties or import taxes, if charged, are paid by the buyer.
Cancellations and refunds
Not happy with your preview? Cancel before you approve it and you get a full refund.
Once you approve the preview, your order is made just for you, so it can't be cancelled or returned.
Damaged or lost orders
If your order arrives damaged or doesn't match the preview you approved, email support@tonelify.com with your order number and a photo within 14 days of delivery. We put it right with a replacement or a refund.
If your parcel is lost in shipping, email us your order number. We make and send a new one free of charge, or refund you.
Care and safety
Keep your prints out of direct sunlight and damp rooms so the colors last. Wipe a plexiglass front with a soft, dry cloth, and never use glass cleaner or solvents. Dust a canvas with a soft, dry cloth.
Hang your prints with a wall fixing that suits your wall and the weight of the piece. Hanging hardware has small parts, so keep it away from young children until the piece is on the wall.
Questions
Email support@tonelify.com. We reply within 24 hours.